Working with information requests

If you receive an information request (IR) regarding a claim or pre-treatment estimate that you have submitted, it appears in your Activity Log. You can click on the Claim Numberlink to view the IR screen. A brief message will appear stating what kind of information is being requested. To return an IR with the requested information on a form, fill in the information, and send it to the address on the bottom of the page. If additional documentation is needed, it is recommended that you send a copy of the IR along with the requested information so that the claim can be fixed and continue processing.