Locating a member

You can specify a member by member ID or search for a member by some combination of last name, first name, and birth date. To locate a dependent, search for that dependent's primary member. If you have the member's ID, specifying the member is more efficient.

Specify a primary member

Click Inquiry in the Dental Benefit Manager menu.
The Get Member Information screen appears. Enter the subscriber's member ID in the Member ID field.

Click the Search button. If only one result is found, the Family Composite screen appears. Otherwise, the Member Composite screen appears, showing the results of your search at the bottom. Select This Member to get complete information on that member.

You can redo your search using the New Member Search link.

Search for a primary member

Click Inquiry in the Dental Benefit Manager menu.
The Get Member Information screen appears. Enter a member's last name, at least the first letter of the first name, and (optionally) a birth date.

Click the Search button. If only one result is found, the Family Composite screen appears. Otherwise, the Member Composite screen appears, showing the results of your search at the bottom. Select This Member to get complete information on that member.

You can redo your search using the New Member Search link.

You may also select one of the following options:

Search All will show all enrollments/dates for the member regardless of the date of eligibility. This is automatically selected for both searches.
Change the As of Date to see only enrollments in effect as of the date entered. For example, if there is a record with an effective date of 6/1/09 and you have an As of Date prior to that, you won't see it. An As of Date of 6/1/09 or after would show a status and effective date in the results.

If there are no results returned from your search, a New Subscriber link appears at the bottom of the screen. You can click on the link to add a new subscriber or try your number again.